Operation 
Purchasing 
Financial Affairs 
Website & Mobile Application 
Streamline Your Service Processes, from Acceptance to Resolution
Organize your service operations and increase customer satisfaction with call center, web forms and ticket support registration system.
Strengthen Your Spare Parts Management
Effectively manage spare parts required for vehicle repairs and maintenance, minimize downtime and improve after-sales service. Track repair turnaround times by optimizing stock levels and increase customer satisfaction.
Shipment Acceptance Procedures
Manage the shipment and acceptance processes of products through a central system. Record general information, warranty status, contact persons and fault category on the form. Make your processes efficient by instantly tracking the transactions made, costs incurred, payment details and delivery information.
Warranty Tracking
Record product codes, serial numbers, invoice dates and warranty periods manually or upload them to the system in bulk with an Excel file. Manage warranty processes quickly and without errors.
Ticket Support Registration System
Organize support cases into groups and categories, assign relevant people, and streamline the process by adding specific tasks and activities to each case.
Take Control of Your Service Processes from End to End
Follow maintenance, repair and warranty services completely. Manage the necessary spare parts without any problems, answer questions about the products and manage your technical support services from a single screen.
Complaint Management
Allow your customers to submit their complaints quickly and easily via your website. Make your complaint management processes more efficient, respond to feedback instantly and increase customer satisfaction.
Technical Service Management
View your customers registered in technical service and track open or closed service records of each customer in detail. Manage your processes more efficiently by reviewing the service history.
Spare Parts Management
Save your spare parts in the system with detailed information such as group, category, brand and price list. Make your stock management easier by making product information organized and accessible.
- What features does after-sales service software offer?
It offers comprehensive features covering your after-sales services such as product and spare parts management, order tracking, retail POS, warranty and service management.
- Can the software be integrated with different ERP systems?
Yes, Penamo's software provides seamless integration with widely used ERP systems.
- Does the software offer multi-language and multi-currency support?
Yes, Penamo's software provides multi-language and multi-currency support for global operations.