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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

All the answers to your questions about Penamo are here.

Product and Spare Parts Management

  • How do I categorize my products?

    Product management software allows you to organize your products by categorizing them into different categories.

  • How do I manage price changes?

    It allows you to easily update the prices of your products. You can quickly make price changes for all products or a specific category.

  • How can I track product sales and orders?

    You can track your sales, get information about the status of orders, and manage invoice transactions.

Order Tracking

  • How can I track the order status?

    To track your order, you can access the details of the relevant order by going to the orders screen of the application. Order status, delivery process and updated information can be viewed here.

  • Are order tracking programs user-friendly?

    Yes, order tracking programs usually have user-friendly interfaces. You can easily manage transactions from a single platform.

  • How does Penamo simplify ordering processes?

    Penamo offers an order tracking program specifically developed to facilitate the ordering processes of businesses. It allows you to manage your orders from any device, track stock and warehouse, and control order approval and delivery processes.

Retail POS

  • What is a retail POS?

    Retail POS is a software solution that allows sales transactions to be managed from a single center.

  • What payment methods can I accept with the POS system?

    The POS system supports cash, credit cards, debit cards and mobile payments.

  • What are the advantages of cloud-based POS systems?

    Cloud-based POS systems offer access from anywhere over the internet, receive automatic updates, and store data securely.

Warranty and Service Management

  • Is it mandatory to use batch tracking for every product?

    No. You can use this feature for the products you specify by enabling serial tracking on the relevant product card.

  • How is the warranty period determined?

    By defining the warranty period on the product card, the warranty start date is automatically determined for each sales transaction.

  • How to add and track serial number?

    Each product is assigned a unique serial number and recorded in the system during product entries. These numbers are used to track sales, returns and warranty processes.

After Sales Services

  • What features does after-sales service software offer?

    It offers comprehensive features covering your after-sales services such as product and spare parts management, order tracking, retail POS, warranty and service management.

  • Can the software be integrated with different ERP systems?

    Yes, Penamo's software provides seamless integration with widely used ERP systems.

  • Does the software offer multi-language and multi-currency support?

    Yes, Penamo's software provides multi-language and multi-currency support for global operations.

Product Management

  • What key features does product management software offer?

    Penamo's product management software offers comprehensive features such as inventory tracking, supplier relations, and product performance analysis.

  • Does the software have a user-friendly interface and does it require training?

    Our software has a user-friendly interface and can be used quickly with minimal training. Additionally, we have comprehensive training materials and our support team is always at your service.

  • Is there a limit when adding products?

    You can enter products without any quantity limit.

Suppliers / Purchasing

  • Can I categorize my suppliers?

    Yes, thanks to Trizbi's software, you can define as many supplier types as you want, without any quantity limitations.

  • Can I get a report on the products I purchased?

    Yes, you can access a list of your purchased products with the Purchase Management module. You can access details such as unit price and quantity of products; and customize reports according to daily, weekly, monthly and annual periods.

  • I buy certain products from different suppliers. Do you have a solution to make this easier?

    Yes, you can match your products with suppliers by activating the "Use supplier-product matching when selecting suppliers" feature.

Warehouse Stock Management

  • Can I define separate warehouses for my branches?

    Yes, you can perform branch-based warehouse management by defining different warehouses for your branches.

  • Can I set the product input and output types myself?

    Yes, you can define as many types as you want for your product entry and exit movements.

  • Can I get the value of the products I have?

    Yes, you can access the purchasing costs and sales prices of the products you have by using the stock value report.

Shipping and Return Orders

  • Can I customize the return reasons?

    Yes, you can define as many return reasons as you want from the return reasons menu.

  • Can I define stages for return orders?

    Yes, you can define stages for your return orders by using the stage feature.

  • How can I track delivery notes?

    You can track the delivery notes you have created from the Delivery Notes menu, according to the delivery note and shipping dates, and filter according to delivery method and cargo company selections.

Accounting

  • How can I track current accounts?

    With the finance and accounting module, you can list all transactions in your current accounts, review balances and view total balances in your different accounts by date range.

  • How can I track check and promissory note transactions?

    You can list the check and bill transactions received or issued, and view their status and maturity dates.

  • How can I track my income and expenses?

    You can list all your income on a single screen, classify your expenses by defining cost centers, categories and expense items, and view your total expenses.

Financial

  • How can I keep track of payables and receivables?

    You can monitor your financial status according to debt and receivables categories and plan your payment and collection processes.

  • How can I manage my expenses?

    You can create expense forms for different categories such as travel, food, and transportation; define approval steps, and add authorities such as managers, finance, or general managers to these steps.

  • What are the general applications of Financial Accounting?

    Expense management, budget planning, cash flow management, cash and bank tracking, check and promissory note tracking, fixed asset management, advance tracking, payable and receivable tracking applications are the general applications of finance and accounting management.

Personnel and Human Resources

  • Can I create an organizational chart for my team?

    Yes, you can create an internal organizational chart and define job descriptions with Penamo.

  • What are the features offered by the intranet application?

    The intranet app lets you customize widgets like hiring and firings, promotions, and birthdays. You can also use many other features like road and weather conditions, articles, news, and currency rates.

  • How is staff attendance control ensured?

    With the personnel management system, you can list manually or automatically entered job entry and exit information and track the attendance of your employees.

     

Branch Management

  • Can I manage more than one branch at the same time?

    Yes, thanks to branch management software, you can centrally manage the data of all your branches from a single platform.

  • Does branch management software provide personnel management?

    Yes, the software offers personnel management features, allowing you to track your employees' working hours, leaves, and performance on a branch basis.

  • Can I perform branch-based financial analysis in the software?

    Yes, branch management software offers detailed income-expense reports and cost analysis to help you analyze the financial health of each branch.

B2B - B2C Retail E-Commerce Portal

  • Can I integrate multiple websites?

    With Penamo, you can manage the online reservation and payment processes of more than one website.

  • Can we create more than one user account for a company?

    Yes, you can create separate membership accounts for company personnel.

  • How can I manage dealer applications?

    By creating a dealer application form on your website, you can track and evaluate incoming applications and share login information with approved dealers via e-mail or SMS.

Content Production and Management

  • Can I manage the content of my multiple websites?

    You can use the content of your multiple websites in the Contents application in different setups.

  • Can I archive my content without publishing it anywhere?

    You can create your content within the Intranet and publish it only for your staff.

  • Is it possible to comment on the content?

    You can enable or disable comments on the content you choose

Customer Specific Mobile Application

  • Is internet connection required to use my mobile application ?

    Titarus is a web-based application, an internet connection is required.

  • Will my mobile application work on all platforms?

    It works perfectly on all mobile phones and tablets that use IOS or Android.

  • Are the website features the same as the mobile application features?

    You can also access all the features offered on our website via our mobile application.

Website Design

  • Can I have a custom designed website?

    Yes, we can design a custom website for you.

  • Will my website work smoothly on other platforms such as phones and tablets?

    Yes, your website is designed to work smoothly on all platforms such as phones and tablets.

  • Can we make changes on the website ourselves, such as logo and color?

    Yes, you can change your logo with our Web Workshop application and make minor design changes yourself if you have CSS knowledge.

SEO and Modern Web Solution

  • Can SEO work be done for each page?

    SEO work can be carried out on categories, brands, products, and pages added through content management. For these pages, you can add specific titles, keywords, and descriptions to enhance their SEO.

  • Is Penamo compatible with SEO infrastructure?

    Websites created by Penamo are 100% SEO compatible. This helps websites achieve better rankings in search engines.

  • Can I do a 301 redirect?

    Penamo allows you to manage 301 redirects efficiently.

Communication Tools

  • Can I add activities to clients?

    You can create and list call and visit records for your customers. This allows you to track interactions and communications with customers so you can provide better customer service and manage your sales processes more effectively.

  • Can I prepare an offer?

    You can create quotes quickly and easily by saving templates that fit your company's specific needs. This allows you to standardize your quote creation process and increase efficiency.

  • Can I re-use my bulk SMS and bulk email lists?

    You can use your lists anytime, without any limitations.

Productivity Tools

  • What types of productivity tools are available?

    Tools are available in different categories such as task management, project management, time tracking, team collaboration, note taking, reminders, and reporting.

  • What tasks can be managed with productivity tools?

    Project planning, timeline creation, task assignment, progress tracking, collaboration and feedback processes can be managed with these tools.

  • How do productivity tools provide an advantage in business?

    These tools organize business processes, save time, improve communication and collaboration within the team, and enable more effective management of tasks.

Integrations

  • What are the features of integration applications?

    Integration with bank accounts, cargo and logistics, accounting and ERP, bank POS systems, online marketplaces, cloud services, mail services, SMS services, call center services are among the basic features.

  • Can I add timers to integration applications?

    You can add custom timers to all your integrations and specify a date and time range.

  • Can we see the transaction history of integration transactions?

    You can access transaction time, transaction duration and transaction status information in the relevant application.

Control Panel

  • What is a control panel and what does it do?

    The control panel is a centralized interface used to manage, monitor and change application and system settings.

  • Who can access the control panel?

    Usually, only the administrator or users with certain privileges can access the control panel.

  • What operations can be performed with the control panel?

    Operations such as user management, system settings, security controls, notification settings and application integrations can be performed.

Data Analysis and Reporting

  • What is reporting and how is it different from data analysis?

    Reporting is the presentation of analyzed data in a visual or written format. Data analysis is the process of examining data and making inferences, while reporting is the stage of sharing the results of these analyses.

  • Why is data analysis needed?

    Businesses need data analysis to support decision-making processes, evaluate performance, and conduct strategic planning.

  • How frequently should reporting be done?

    Reporting can be done daily, weekly, monthly or annually depending on the needs. In some cases, instant reports may be required for special projects.